“Gemini software has made logging issues, tracking their status and finding them simple. It was ready in no time and provides the complete solution our company needs.”
– Alchemy Software
Multiple systems only cause problems in the long run. It makes sense to manage all your communications using a single platform like Gemini. Gemini’s help desk allows all your end-users and customers to communicate with your Support function through email as most users love using emails. Gemini ensures that all emails are turned into managed tickets and subsequent replies are added to the existing ticket. Link tickets to Development tasks so everyone can trace the ticket from receipt to completion. Centralize all inbound requests and handle them using powerful filters – nothing gets lost. Reply to the customer’s ticket directly from Gemini with customizable templates.
Quick to deploy and easy to use user interface enables instant benefits within organization.
Keeps the entire organization on the same page.
Gemini adapts to your needs and processes.
More value for money.
Your clients deserve only the best, contact us and see for yourself why Gemini is the right choice for your organization.
Gemini is available as software as a service application from Greitco cloud.
Should you have any security concerns, please contact our sales team to discuss alternative solutions.
Gemini’s Issue Tracking removes the need to micro-manage the processing of issues and communication around them. You control what information is captured, the workflow and notifications.
Bugs are natural part of software development, Gemini Bug Tracking helps you track, manage and resolve them faster. Integrated Testing allows you to make sure that those bugs won’t come back.
SCRUM, Kanban or whatever agile methodology you use Gemini has it all. Powerful sprint progress reports allows you to make sure that you will not miss your due date and upset your customers.
With Gemini your help desk function is fully integrated with the rest of your organization so that the management of problems is no longer a problem for you. Get everyone on the same page.
Not every customer is the same. Gemini ITIL & Service Desk enables you to define different levels of customer treatment so you can meet your obligations and focus on what matters right now.
Plan, collaborate and prioritize project work easily using Gemini’s project tracking. Track unlimited projects without the need to jump between different project pages. Get reports delivered to your inbox.
Gemini Testing is nimble so that anyone and everyone can use it. Run Test Plans and link Test Cases to issues to any item. Raise bugs from tests and get full Traceability Reporting.
We all need to capture and track our requirements, Gemini allows you to do that easily. Customize your capture screens to suit your needs and add the requirement’s tasks to it.